90%
Issues resolved within 1 day
9.4/10
Customer satisfaction rating
24/7
Help Desk access
Our Support Culture
Our entire support culture is built around enabling your success. From the in-depth training our Support Specialists receive, to continuous surveys of customers, we are focused on getting it right the first time. We understand that not all customers have the same support needs, so we offer two levels of support: Premium and Standard.
Premium Support
Maximum coverage. Unlimited access.
- ✓ Unlimited access to Support Specialists
- ✓ Complete online resource library
- ✓ Advanced training tools and materials
- ✓ Script automation for audit reviews
- ✓ Enhanced fraud detection support
- ✓ Best practices implementation guidance
- ✓ Priority response times
Standard Support
Essential coverage. Core resources.
- ✓ Latest ACL software innovations
- ✓ Portfolio of resource materials
- ✓ Knowledge base access
- ✓ Time-saving tools and templates
- ✓ Performance optimization guidance
- ✓ Standard response times
Exclusive Knowledge Base Access
Get the answers you need, when you need them, from our comprehensive online resource library.
Documentation
User guides and manuals
Video Tutorials
Step-by-step training
Peer Exchange
Community forums
FAQ Database
Quick answers to common questions
Need Help?
Our Support Specialists are ready to assist you with any technical questions or business challenges.